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What Governs Your Account and Access

These legal terms set out how merak128 operates your account, handles your data, and defines the conditions under which access is available where local law permits. Read them before you start — they cover your rights, our obligations, and how disputes are handled.

Account TermsPrivacy ConditionsCookie PolicyJurisdiction NoticeDANA, OVO, GoPay Payment Rules
merak128 What Governs Your Account and Access
DATA AND SECURITY

How We Handle Your Account and Data

Your account data is stored securely and only used for the purposes described in our privacy policy — account operation, transaction processing via DANA, OVO, or GoPay, and fraud prevention. We do not sell personal data to third parties. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account and request deletion, subject to legal retention obligations.

Data Retention We keep transaction records for the period required by applicable financial regulations. After that window, account data is deleted or anonymised in line with our privacy policy.
Cookie Use We use cookies to keep your session active and remember your preferred login method. You can manage cookie preferences through your browser settings at any time.
Account Security Every login is protected by OTP verification sent to your registered number. If you notice an unrecognised session, lock your account immediately from the security settings tab.
Data Requests Submit a data access or deletion request through live chat or email. Provide your account ID and the request type so we can verify your identity and respond within policy timeframes.
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, or you want to exercise a right under our privacy policy, these are the channels to use. Each route is monitored by the team handling account and legal queries specifically — not the general game-support queue.

Live Chat Open the chat icon inside your account dashboard. Select the Legal or Account Policy topic so your query reaches the right team without delay.
Email Support Send your legal or data-access request by email. Include your registered account ID and the specific policy section you are querying so we can respond accurately.
Account Help Centre The Help Centre inside your account includes a policy section covering terms updates, wallet rules for DANA, OVO, and GoPay, and data-request steps.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, data handling, and how our terms apply to Indonesia accounts using DANA, OVO, or GoPay.

Access depends on local law and the region you are in. We advise you to check your local legal position before opening or using an account, as eligibility varies by jurisdiction.

We collect your registration details, device information, and transaction records for payments made through DANA, OVO, or GoPay. Full details are in the privacy policy section of your account.

Contact us via live chat or email with your account ID and a clear data-access request. We will verify your identity and send your data summary within the timeframe set out in our privacy policy.

Yes. Submit a deletion request through the Help Centre or email. Some records must be retained for the period required by applicable financial law before full deletion can be completed.

Changes are posted on this page with an effective date. If you do not accept the revised terms, close your account before that date. Continued use after posting counts as acceptance.

If a DANA, OVO, or GoPay transfer was not credited to your account correctly, raise it within the dispute window stated in the Account Help Centre. Include the transaction reference and wallet confirmation for faster resolution.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.