Reference

How merak128 Handles Your Personal Information

This page sets out exactly what data merak128 collects when you open an account, make a deposit through DANA, OVO, or GoPay, or contact our support team — and what we do with it.

Account data protectionDANA, OVO, GoPay payment dataCookie and device trackingYour right to access or deleteDirect contact for data requests

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What Information We Collect and Why

merak128 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, and phone number. If you verify your identity — which we require for certain withdrawal thresholds — we also collect a copy of your government-issued ID. Every deposit and withdrawal you make through DANA, OVO,

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or GoPay generates a transaction record we keep attached to your account. We collect that data to process your transactions, verify your identity, and meet our obligations under applicable law in the regions where our service is available. We also collect device data: your browser type,
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operating system, and IP address, primarily to detect unusual login activity and keep your account secure. If you contact support via live chat or email, we retain that conversation history to help resolve follow-up queries faster. We do not sell your personal data to third parties.
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Where we share data with payment processors — including the local e-wallet rails you use — it is strictly to complete the transaction you initiated. Players in Semarang and across Indonesia who use our mobile browser flow will also have session cookies placed on their device;
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full details are in the cookie section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply a layered approach to data security — encryption in transit, access controls on our internal systems, and session monitoring to flag logins from unfamiliar devices. Here is how each area works in practice across your account.

Cookie Use

We place session cookies to keep you logged in and preference cookies to remember your language and payment method. You can clear these through your browser settings at any time.

Data Retention

Account data is kept for as long as your account remains active and for a period after closure as required by applicable law. Transaction records tied to DANA, OVO, or GoPay deposits follow the same schedule.

Account Security

Login events are monitored for device and location changes. If we detect an unusual pattern, we may send a verification prompt to your registered phone or email before allowing access.

Data Request Handling

To request a copy of your data, correction of inaccurate records, or deletion of your account, contact support via live chat or email. We confirm the outcome of each request in writing.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, contact our support team directly. We aim to acknowledge data requests within a reasonable time and will confirm the steps we take in writing. Use the channel that works best for you — live chat is the quickest path for account-specific queries.

Live Chat Open the chat icon from any page on merak128. Identify yourself with your registered email and describe your data request clearly.

Email Support Send your data request or privacy question to our support email. Include your account username and the specific data action you are requesting.

Account Help Page Log into your account and head to the Help section. You can raise a formal data-access ticket directly from there without leaving the dashboard.

Your Privacy Rights — Common Questions

These are the questions we get most often about how your personal data is managed on merak128. If your question is not covered here, reach out through live chat or the account help page.

We collect your name, email, phone number, and device details at registration. If you reach a withdrawal threshold requiring identity verification, we also collect a copy of your ID document.

Transaction records are stored on your account for verification and history purposes. We share only the minimum data needed with the relevant payment processor to complete each transaction.

Yes. Contact support via live chat or email with a deletion request. We will confirm what data we can remove and what we are required to keep under applicable law before proceeding.

We do not sell your personal data. Data is shared only with payment processors handling your DANA, OVO, or GoPay transactions, and only to complete those specific transactions.

Submit a data-access request through the account Help page or via email support. We will compile and share the data we hold on your account within a reasonable timeframe.

We use session cookies for login continuity and preference cookies for payment and language settings. Clear or block them through your browser or device settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Accountmerak128 Login

How merak128 Handles Your Personal Information

Data Handling, Cookies, and Account Security

How to Reach Us About Your Data

Your Privacy Rights — Common Questions

01 What personal data does merak128 collect when I open an account?

02 Is my DANA, OVO, or GoPay payment data stored on merak128?

03 Can I ask merak128 to delete my personal data?

04 Does merak128 sell my data to third parties?

05 How do I find out what data merak128 holds on my account?

06 What cookies does merak128 use and how can I manage them?

Privacy Policy

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