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Terms Conditions That Cover Your Account

These terms set out how your merak128 account works — what we allow, how payments are handled through DANA, OVO, and GoPay, and what happens if something goes wrong. Availability depends on local law and is valid only in eligible regions.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension policyRegion-based access

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How These Terms Govern Your Use

merak128 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you have read and accepted these terms in full. They apply to every session, every transaction, and every interaction with our support team. We may update these terms when our services change — when we do, we post the

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revised version here and the updated date is shown at the top of this page. Your continued use after that date means you accept the changes. Payment activity through DANA, OVO, and GoPay is subject to both these terms and the rules of each wallet provider.
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If a deposit or withdrawal fails, the wallet provider's processing conditions apply alongside ours. We are not liable for delays caused by third-party payment infrastructure. Access to certain features depends on your region and on whether local law permits online wagering. We do not operate in
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restricted territories. If your location becomes restricted after you register, you are responsible for ceasing activity. Disputes about account transactions must be submitted to our support team before any external claim is raised.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP CHANNELS

Contact Us About These Terms

If you have a question about how these terms apply to your account — a transaction dispute, an eligibility query, or a request to close your account — reach our support team through the channels below. We respond in the order messages are received.

Team online

Live Chat

Open the chat icon from your account dashboard. Describe your query and our team will pull up your account details to assist with terms-related questions.

Email Support

Send your query to our support address from the email tied to your merak128 account. Include your account ID for faster handling of terms disputes or wallet issues.

Help Centre

The Help Centre lists common terms questions around DANA, OVO, and GoPay transactions, account holds, and region eligibility. Check there first for quick answers.

ACCOUNT SECURITY STANDARDS

How We Protect and Handle Your Account Data

Your account data is handled under these terms and our privacy policy, which sits alongside this document. Here is what that means in practice for the four areas that matter most.

Data We Hold

We store the information you gave us at registration — name, contact details, and payment wallet IDs for DANA, OVO, or GoPay — for as long as your account is active or as law requires.

Cookie Use

We use session cookies to keep you logged in across mobile and browser, and analytics cookies to understand which lobby sections you use. You can manage cookie settings from your account preferences page.

Retention and Deletion

If you close your account, we retain transaction records for the period required by applicable law, then delete personal data. Submit a deletion request through email support with your account ID attached.

Requesting Changes

To correct your registered details or query what data we hold, contact support by email. We aim to respond to data requests within the timeframe required under applicable regional rules.

Common Questions About These Terms

Real questions from players in Indonesia about how these terms work in practice.

Yes. Every deposit and withdrawal made through DANA, OVO, or GoPay falls under these terms. The wallet provider's own processing rules also apply, and we are not responsible for delays on their end.

We post updates here before they take effect. Continuing to use your account after the revised terms are published means you accept them. We do not apply changes retroactively to completed transactions.

Access depends on local law and eligible regions. If your location becomes restricted after registration, you are responsible for stopping activity. Your account may be suspended if we detect usage from a restricted region.

Contact support via live chat or email with your account ID and the transaction reference. Submit the dispute before raising it elsewhere — we need to review the record from our side first.

We keep transaction records for the period required by applicable law after you close your account, then delete personal data. Email support with your account ID to request a deletion confirmation.

Yes. Email support from the address linked to your account, include your account ID, and state that you want a data summary. We will respond within the timeframe applicable law sets for your region.

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